Trumpety Trump :: Your online store for quality childrens Toys at affordable prices
FREE delivery on orders over £80
Standard Delivery from £2.99
Collect in Store for FREE
01435-862887

Shipping & Returns


UK Delivery (UK Mainland Only)
Order Value Standard Delivery 3 - 5 Working days* Express Delivery 1 - 2 Working days** Next Day Delivery***
£0 - £9.99 £2.99 £6.95 £9.95
£10.00 - £79.99 £3.95 £7.95 £9.95
£80.00 and over FREE £7.95 £9.95

FREE Click and Collect in store (TN21 area) (check the opening times of our shop in Heathfield, East Sussex)..

* Standard Delivery is generally within 3 - 5 working days from the date of despatch. Deliveries are shipped by Royal Mail or Courier.
** Express Delivery is generally within 1 - 2 working days from the date of despatch. Deliveries are sent either by Royal Mail Recorded or Courier. Express Orders must be placed by 11am on a working day and will be despatched the same day. Please note, courier deliveries are not made on Saturdays or Sundays.
*** Next Day Delivery is sent by Tracked courier service. Orders must be placed by 11am to ensure Next Day Delivery. Please note, courier deliveries are not made on Saturdays or Sundays.

Overseas and non mainland delivery

Available upon request. Contact us for a shipping price.

Delivery

All orders are sent either by Royal Mail 1st Class post or by a Courier service. Standard Orders placed by 10am will normally be despatched the same working day (Monday-Friday). Standard Orders placed after 10am will be despatched within one working day, subject to the item(s) being in stock. An email will be sent to let you know your order has been despatched. Please note, there is no weekend collection courier service. Therefore, an order packed on a Saturday or Sunday will not be despatched until Monday. Please let us know within 14 days if your order has not been received.

We endeavour to meet the delivery timescales (as set out above) but sometimes a parcel can be delayed due to reasons out of our control. Delivery of goods may take slightly longer during busy periods of the year (i.e. Christmas), or when an item is unavailable, please allow for this eventuality. In this instance, therefore, please allow up to 21 days. We will advise you of this at the time of ordering and give you an estimate of the delivery timescale.

If you are likely to be out/unavailable when your parcel is delivered, please supply us with an alternative delivery address (such as a work address). Should an item be returned to us due to a failure to gain a signature on a signed for item, then we will be happy to refund the original purchase price minus incurred postage charges (please note this may be greater than the original postage charge) or take a payment to resend the items. Please contact us in either case.


Returns and Exchanges

Dissatisfied/Change of Mind

We trust that you will be delighted with your purchase. If, however, you change your mind, or you are not completely satisfied with your purchase, you have the right (as stated in the Trading Standards Distance Selling Regulations) to cancel your order for up to 7 working days after the date you received the goods. If you do not contact us within 7 days to let us know you wish to return the items, it would be presumed the goods have been accepted as satisfactory. We aim to process returns as soon as they arrive but at least within 30 days of cancellation. Returns bought as gifts can only be credited back to the original purchaser. Please contact us (stating your name, address, order number and item(s) purchased) to arrange for the return of your order to us. Returns must be made within 30 days of receipt.

We are happy to refund the standard delivery charge on the original order, however, the return postage of the unwanted goods is non-refundable. If you would prefer a refund, rather than an exchange, the cost of your purchased item(s) will be credited back to you upon acceptable receipt of the goods. The returns must be in perfect condition for a refund and should be in their original packaging. We cannot refund or exchange used or customer damaged goods. Recorded Delivery with proof of postage is recommended upon returning goods to ensure items are safely delivered. We cannot be held liable for the loss of parcels being returned to us. When returning your goods, please include the reason for the return and whether you would prefer an exchange or a refund. When returning goods for exchange an additional postage charge will be required to resend the exchanged item(s).

If you have placed an order and then decide you would like to cancel it, we are happy to refund you, provided the goods have not already been despatched. Please contact us immediately if this is the case as most parcels are despatched within 24 hours. A cancellation after despatch will be dealt with as per our normal returns policy (as above).

If you receive an item from us which you did not order, we will pay for the cost of the return postage. Please contact us in the first instance (support@trumpety-trump.co.uk) and we will let you know how the item should be returned to us.

Damaged/Faulty Goods

We check all goods before they are despatched. In the event that your purchase is damaged or contains missing/faulty goods on arrival, please contact us immediately. If, upon receipt of the goods, the box or packaging is visibly damaged, please make a note of this when you sign for the goods. We will give you a full refund or replace any item that is damaged or faulty, as long as any damage is reported within 48 hours of receipt. We may ask you to provide photographic evidence of the damaged/faulty goods. You will be asked to return the goods and packaging to us, for examination by our Customer Services. Once we have ascertained that the damage has occurred in transit, we will offer a full refund or an exchange of goods together with the standard postage costs. Faulty items should not be returned without prior arrangement.

Please return items to:

Trumpety Trump
1 Oxford Terrace
Hailsham Road
Heathfield
East Sussex
TN21 8AA

If you need any help or advice regarding the best way to return items to us, please do not hesitate to contact our Customer Services team by either sending an email to support@trumpety-trump.co.uk or calling 01435 862887.

Overseas Delivery

Shipping prices are for the UK only. We are able to ship Worldwide but please contact us by email (sales@trumpety-trump.co.uk) to request a price together with a list of items you wish to purchase and your address.

Availability

All orders are subject to availability. If the goods you have ordered are not available, we will contact you by email or phone (if you have given us details) within 48 hours. You will have the option either to wait until the item is in stock or to cancel your order.

Packaging

We aim to use the minimum amount of packaging wherever possible to be environmentally friendly thus reducing waste. With this in mind, we may recycle packaging from our suppliers. The recycled packaging used may include plastics although our own packaging methods aim to minimise the use of such materials.

Safety

At Trumpety Trump we take safety and the quality of our products very seriously. All of our toys meet the essential safety requirements of the European Toy Safety Directive and as such are suitable for sale within the European Union.

Our products specify age recommendations (as indicated) but we advise that you always use your personal judgement as some items contain small parts. The age recommendations should be used as a guide only. Children should always be supervised and toys checked for defects before and after play.

Trumpety Trump toys are painted with non-toxic and child friendly colours/stains and are lead-free.

If you have any queries or questions about our products, please email us at support@trumpety-trump.co.uk.

For further information, please view our Terms & Conditions.

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Copyright © 2017 Trumpety Trump. Powered by Zen Cart
1 Oxford Terrace, Hailsham Road, Heathfield, East Sussex, TN21 8AA, UK
sales@trumpety-trump.co.uk